Any advice we give in response to your contact, either via Phone-Call, SMS, or Email is provided free of charge.

In-person visit to your location are charged per-hour.

The first hour of the callout is always chargeable.
Further hours become chargeable after the first 15 minutes of the hour.

Support via remote desktop (or similar)

The first hour of remote support is always chargeable.
Further hours become chargeable after the first 15 minutes.

Repairs where devices are dropped off to our location and collected once complete.

Repairs become chargeable if they are successful.

Diagnosis become chargeable if they are provably correct (i.e have been tested with parts later refused).

For reoccurring or intermittent issues, the first Drop-Off Repair charge covers any future attempts if the same fault re-occurs in the following 3 months.

If parts are required to resolve your issue a no-obligation quote will be provided.

Parts are ordered to demand, and prices will vary.